Help & Support

Need help with an order, a payment or your rewards? Message us and we'll get back to you as soon as we can — usually the same day.

Common questions

My order is wrong or missing an item.
Tell the barista at pickup, or message us on WhatsApp with your order number and we'll put it right.

I was charged but my order didn't go through.
Send us your order number or the time of payment. Failed orders are refunded to your original payment method.

How do loyalty points work?
You earn points on every order and can turn them into vouchers in the Rewards tab. Vouchers apply automatically at checkout.

How do I cancel my subscription?
Open the app, go to Subscriptions, and tap Cancel. You keep your remaining drinks until the end of the current period.

How do I delete my account?
In the app, go to Account → Settings → Delete Account. See our Privacy Policy for what is removed and what is kept.