Privacy Policy

This policy explains what information Oxlo Specialty Coffee ("Oxlo", "we") collects through the Oxlo iOS app and oxlo.ae, why we collect it, and the choices you have. We are a single café located in Aljada, Sharjah, United Arab Emirates.

Information we collect

• Account details — your phone number, and optionally your name and email address, used to create and sign in to your account.
• Orders and rewards — what you order, when, order totals, loyalty points, vouchers, subscriptions and gifts you send or receive.
• Payment information — card and Apple Pay payments are processed by Stripe. We never see or store your full card number; we keep a reference to your Stripe customer record and payment status.
• Gift recipients — if you send a gift, the recipient's phone number so they can claim it.
• Notifications — a push-notification token if you allow notifications, used to tell you when your order is ready and about rewards.

Information that stays on your device

• Location — if you allow it, your location is used only on your device to show the distance and travel time to the café. It is not sent to us.
• Camera — used only on your device to scan a payment card when you add one. Images are not stored or sent to us.

How we use your information

• To take, prepare and hand over your orders.
• To run loyalty points, vouchers, subscriptions, gifts and promotions.
• To verify your phone number and keep your account secure.
• To provide customer support and meet our legal and tax obligations.

We do not sell your information, and we do not use it for third-party advertising or tracking.

Service providers

We share information only with providers that help us run the service:

• Supabase — secure hosting of our database and account sign-in.
• Stripe — payment processing.
• Our WhatsApp / SMS verification provider — receives your phone number to send you a one-time sign-in code.
• Apple — Apple Pay and push notifications.

How long we keep information

We keep your account information while your account is open. Order and payment records are kept for as long as UAE tax and accounting law requires (currently at least five years), even after you delete your account, but they are no longer linked to your name or phone number.

Deleting your account

You can delete your account at any time in the app: Account → Settings → Delete Account. This permanently removes your profile, phone number, points, vouchers and rewards. If you have an active subscription, please cancel it first. You can also ask us to delete your account by contacting us below.

Your rights

You can ask us for a copy of your information, ask us to correct it, or ask us to delete it. Contact us and we will respond within 30 days.

Children

The Oxlo app is not directed at children under 13, and we do not knowingly collect their information.

Changes

If we change this policy we will update the date above and, for significant changes, let you know in the app.

Contact us

Email: hello@oxlo.ae
WhatsApp: +971 58 587 0060
Oxlo Specialty Coffee, Aljada, Sharjah, United Arab Emirates